FAQ page research

 Frequently asked questions

These are two similar FAQ pages on two websites. Both pages have numerous questions to help customers while ordering from their website. Mainly they focus on solving user's problems to reduce the pressure on the customer service team. 

My FAQs:

1. What is eDeals.com? Your one stop solution for all electronic needs brought to you by eDeals. Whether you are looking for the best deals or the newest of electronic arrivals in the UK. Our intuitive site brings convenience tailored to your needs right at your fingertips.
2. Is buying online from us safe? eDeals guarantees a secure shopping experience, as eDeals.com chooses to process payment transactions of PayPal and MasterCard only through securely encrypted Payment Gateways. In fact, all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions.
3. How do i place an order? Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your eDeals.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.
4. Is there free delivery? Enjoy shopping from edeals.com from the comfort of your home while we deliver your products to your doorstep with free delivery options available.
5. What are the payment options? To facilitate your shopping experience even more on our website, we gladly offer a variety of payment options. You may pay for your purchased products upon delivery in cash or by credit card.
6. What is your return policy? If you would like to return a product you have purchased from us, feel free to contact our customer service call centre on by calling all day everyday.
7. I bought an item yesterday and I found that it is not working? We will accept return of the item within 48 hours if the item is not working or is found defective. Please make sure the original packing is available.
8. How much do I need to pay for my installation service? It is free, we will install all eDeals.com purchases for you free.
9. I am looking for an item and can’t find it on your website; can you get it for me? Special orders can be sent to our customer service representatives through the support section by clicking here and we will most definitely get back to you with an update as soon as possible.
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